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Let Us Manage Your Virginia, DC, Maryland or Austin, Texas Property
Whether this is your first investment home or you’ve been a lifelong savvy investor, we would love to give you unparalleled property management service in the Greater Washington, D.C. area and Austin, Texas area.
From prepping the property to finding good quality tenants, we are a one-stop solution for an investor who wants a “hassle-free” rental home experience. Good, proactive communication is the key to a satisfied tenant…and a satisfied tenant means, fewer chances of lawsuits, better-kept properties and rental payments being paid on time. Throughout the management of your home, we promise good communication to you and also the tenant.
Below is a brief description of our major responsibilities for leasing your home and managing it:
- Market Analysis: Every listing strategy must begin with the right understanding of market fundamentals. We help you understand the market as well as we do so that you can make an informed decision on how much we should ask for rent. This includes a review of previous homes that have rented, current competition, absorption rates for your neighborhood and/or city, and other factors that can sometimes make a difference between offering a rental rate that includes a discount or a market premium.
- Marketing: We leverage the Internet to gain maximum exposure for your listing. Rather than just listing it in the local real estate listing service, we also syndicate your listing to the most trafficked real estate websites on the Internet. We invest in the same professional-caliber photography and copywriting in your rental as we do in selling a home. Why? Because it works.
- Tenant Screening: We conduct a thorough review of an applicant’s employment history, residential history, credit history and criminal history. In addition to that, we also have proprietary methods for screening a tenant and conduct an in-person or phone interview before we give you our recommendation.
Our leasing fee is 80% of one month's rent - this fee covers all of our marketing expenses, including professional photography, and the commission paid to a tenant’s agent, if represented. This leasing fee is reduced to 30% if we are helping you negotiate new terms with an existing tenant.
- Walk-throughs: Risk-reduction is one of the most important tasks for a property manager. If your property manager does not understand that, you are playing with a loaded gun. In order to reduce the risks of miscommunication and disputes over the property condition, we use move-in checklists and leverage photography during the three most critical times of a lease: Prior to a tenant moving in, two weeks after a tenant has moved in, and immediately following a tenant moving out.
- Work Orders: Our goal is to provide a timely response to work orders and have access to a network of vendors that provide professional work and are cost-effective. We have work order systems that are transparent to the owner to foster trust and accountability. For example, every owner receives a real-time alert when a work order is submitted and all work must be verified via phone or in-person (depending on the type of repair) prior to the vendor receiving payment. Before and after photography is used whenever possible and all invoices, photographs and work order requests are stored in the owner’s records for review at any time.
- Communications: We spend a lot of effort to make sure we have systems in place to communicate with our owners and tenants on a regular schedule. It’s important for a property manager to stay “top-of-mind” with a tenant so that they will be remembered when a work order needs to be submitted and it reduces the likelihood of the property being neglected. We have invested in Owner Portals and Tenant Portals that can be used for paying a ledger balance, reviewing contracts, reviewing statements, submitting a work order and much more. Our management fee is 10% of one month’s rent
Owners Get Access to Our Owner Portal Login
Part of our “hassle-free” experience means that we give you the resources to access your account data 24 hours a day. You can log in to your portal to do any of the following:
- Check the history of work orders on your property
- Review work order invoices
- Access monthly statements
- Access a photo database from walk-throughs that we have conducted or from applicable work-orders
- Review your ledger and pay a balance if necessary
- Access the current lease, property management contract and other documents that are associated with the property
Get started here.
questions we get asked
Every listing strategy must begin with the right understanding of market fundamentals. We help you understand the market as well as we do so that you can make an informed decision on how much we should ask for rent. This includes a review of previous homes that have rented, current competition, absorption rates for your neighborhood and/or city, and other factors that can sometimes make a difference between offering a rental rate that includes a discount or a market premium.
We leverage the Internet to gain maximum exposure for your listing. Rather than just list it in the local real estate listing service, we also syndicate your listing to the most trafficked real estate websites on the Internet. We invest in the same professional-caliber photography and copywriting in your rental as we do in selling a home. Why? Because it works.
We conduct a thorough review of an applicant’s employment history, residential history, credit history and criminal history. In addition to that, we also have proprietary methods for screening a tenant and conduct an in-person or phone interview before we give you our recommendation. The only thing we don’t do is interrogate them in a window-less room with concrete walls and a single light above their head. That’s for another type of screening.
We spend a lot of effort to make sure we have systems in place to communicate with our owners and tenants on a regular schedule. It’s important for a property manager to stay “top-of-mind” with a tenant so that they will be remembered when a work order needs to be submitted and it reduces the likelihood of the property being neglected. We have invested in Owner Portals and Tenant Portals that can be used for paying a ledger balance, reviewing contracts, reviewing statements, submitting a work order and much more.
Risk-reduction is one of the most important tasks for a property manager. If your property manager does not understand that, you are playing with a loaded gun. In order to reduce the risks of miscommunication and disputes over the property condition, we use move-in checklists and leverage photography during the three most critical times of a lease: Prior to a tenant moving in, two weeks after a tenant has moved in, and immediately following a tenant moving out.
Our goal is to provide a timely response to work orders. Mars Hill Realty Group has access to a network of vendors that provide professional work and are cost-effective. We have work order systems that are transparent to the owner to foster trust and accountability. For example, every owner receives a real-time alert when a work order is submitted and all work must be verified via phone or in-person (depending on the type of repair) prior to the vendor receiving payment. Before and after photography is used whenever possible and all invoices; photographs and work order requests are stored in the owner’s records for review at any time.
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