Emergency After Hours

If you have a time sensitive work order that could qualify as an emergency, please call our Emergency Maintenance Hotline:  512-688-6476

From our Resident Handbook Chapter 4c:

iii.  Defining Time Sensitive Repairs - Time Sensitive work orders will be responded to as soon as the request comes in.  Some time sensitive repairs are also emergencies.  Emergency situations are defined as potentially life or health threatening issues.  

Here is a list of Time Sensitive situations:

Security:

• Actual fire on property (call 911 first)
• Break in/Burglary (call 911 first)
• Broken door/window that cannot be secured and located on first floor
• Alarm that does not turn off and continuously sounding (try to unplug first)
• In-home sprinklers that are running (shut off water main)
• Fence broken and there is a dangerous pet situation in yard or neighbor’s yard.

Structural:

• Storm damage to roof with potential water penetration

Plumbing:

• No usable bathroom in the property
• Burst water supply lines (shut off water main or call fire department/911 if you cannot locate)
• Water heater failure/no water in home
• Sewer backup into home

Electrical:

• High voltage electric hazard (turn off breaker)

HVAC:

• No heat in the property and the outside temperature is below or forecasted to be below 32 degrees (use space heaters)
• No air conditioning in the property and the outside temperature is above or forecasted to be above 90 degrees (use fans or portable A/C unit)

NOT an emergency:

• Noisy neighbors at any hour of the night (annoying, but not emergency - talk to neighbor/police)
• Locked out of home (call locksmith and send us new copy of key)