FAQs – Residents

Due to overwhelming interest for our homes, we require that all of our rental prospects who DO NOT have an agent get pre-qualified prior to a home showing. You will not have to pay a fee to pre-qualify. Please get pre-qualified and complete the form at: https://www.marshillpropertymanagement.com/service/prequalify-to-view-homes/ Clients represented by an agent do not need to fill out a pre-qualification form with us since their agent is most likely pre-qualifying them.

For application procedures, 99% of your questions should be answered by reviewing the application instructions here (video explaining the 5 steps): https://www.marshillpropertymanagement.com/service/apply-to-rent-now/ Specifically step 3 of the application process - including the RBP (Resident Benefit Packages) here: https://www.marshillpropertymanagement.com/service/resident-handbook/ https://www.marshillpropertymanagement.com/service/tenant-program/

Press any key to "wake up" the lock. Enter the code and then press the "#" To lock deadbolt on smart lock, just press and hold "#" for three seconds. Watch this video for more detail: https://youtu.be/i_P7xUDfF7E?t=1047

If you have a question about a size, type or breed of your pet, each owner will consider this at the TIME OF APPLICATION. Please visit the home to make sure it is a good fit for you and provide details on your pet on the application so we can make an informed decision.

Please see tenant selection criteria (https://www.marshillpropertymanagement.com/service/tenant-selection-criteria/). Visit the home to make sure it is a good fit for you and then we can make a decision based off your completed application packet.

Our company policy is to move in accepted applicants within 2 weeks of the property being ready for move-in. If your requested date of move-in is beyond 2 weeks, just note that during the application process and we'll present that to the Landlord for approval.

Rent cannot be late, it is due by the 1st of every month. If you pay rent after the first, your rent is late. If it is late more than 3 days, a late fee and daily fees may be charged (check your lease for exact dates and fees).

Yes, the landlord may file for eviction if the rent is late, even just one day.

The time frame depends on the Courts and the Sheriff’s Department. The Court filings are included on your credit record just as poor credit card or loan payments are reported to credit bureaus. This information stays on your record for 7 years, just like any other negative credit information and can make it difficult for you to obtain housing and credit in the future.

No, the tenant is responsible for paying the rent until the property is vacated.

The tenant must give whatever notice is required in the lease, generally 60 days.

The tenant must give whatever notice is required in the lease, generally 60 days.

Yes, if the owner approves an early termination, a termination fee of up to three months rent can be charged. Refer to the lease agreement for what charges would apply to you.

You must give your landlord the appropriate notice, please refer to your lease or call the office.

Well, because it’s cheaper than gas to drive over to our office to hand deliver your check every month! We have determined that the most secure way for thousands of dollars of rents to be collected each and every month is through a direct deposit into our account. Rather than rely on a multitude of ways to do this, we have invested in systems that will unify our collection efforts, provide security for rental payments and a convenience for the tenant. Thanks for your understanding and helping us become more efficient in rent collection so that we can be more efficient in servicing your work orders and other property management matters.

If a home is on the filter delivery program, we require that filters are shipped and changed monthly. Filters changed on a monthly recurrence have been shown to improve HVAC system performance and reduce utility bills, allergens in your home and HVAC-related work orders. Visit our blog post for more information on this subject: https://www.marshillpropertymanagement.com/mars-hill-filter-delivery-service/