Move In Procedures

Move In Procedures

The resident will conduct two walkthroughs once approved for the lease.

From Resident Handbook Chapter 4a:

1. Pre Move-In Walkthrough - Two days prior to moving in, a representative from Mars Hill will walk the property with the residents. There are four purposes for this walkthrough:
   1. Tenant responsibilities complete:  Utilities are on in the resident’s name, security and pet deposits are paid, and renter’s insurance has been obtained.  If applicable, additional deposits and/or rents will also be due.
   2. Review basic components of the home:  Important components of the home, such as air filters, smoke detectors, water shut-off valves, electrical circuit breakers, HVAC condensate lines and other property specific items that require the resident’s attention will be reviewed.  Any questions the residents might have may also be answered at this time.
   3. Home is ready for move-in:  If something catastrophic occurred at the property we want to find out BEFORE the day of move in!  The property is rented in as-is condition, so the purpose is to be certain there are no emergencies to address.
   4. Hand over keys:  Once the tenant responsibilities have been met (rent and deposits are paid, insurance declarations page is sent, and utilities are on), the house keys/smart lock code will be released by a staff member, not the walkthrough technician doing the walkthrough.  Under no circumstances can a resident move in prior to the lease start date.  Some homes will be upgraded with a smartlock and a new passcode will be issued to you in lieu of keys.  Homes with smartlocks will only have the front door lockable from the exterior, all other doors will only be lockable from the interior.  MAIL KEYS - The tenant is responsible for rekeying the cluster mailbox to their property.  This can be done by contacting your local post office and presenting them a copy of your lease.  It’s important to call them first to make sure.
   5. Walkthroughs will not be scheduled on major holidays. Weekend scheduling is strongly discouraged and will be subject to a $200 fee.
2. 1 week Post Move-In Walkthrough - At the pre move-in walkthrough the resident will be provided with either the (TX) TAR INVENTORY AND CONDITION FORM (I&C) or (VA/MD/DC) GCAAR PROPERTY INSPECTION REPORT.

During the first five to seven days of occupancy, the resident will walk the home and make a note of any cosmetic and/or mechanical defects found on the property.  It is important to be thorough and detail the pre-existing condition of the property accurately to prevent inaccurate assignment of financial responsibility during move-out.  The resident will be held responsible for any defects found upon move-out not already listed on these forms. 

Approximately five to seven days after the move-in date, a representative from MHRG will walk the property with the residents using the completed form.  Photos will be taken in the order that they are listed on the report and all photo links and a signed copy of the report will be uploaded to the resident’s portal.

This walkthrough is conducted for the RESIDENT’S benefit and therefore it is important that the report is 100% completed before a staff member from MHRG meets with you.  If this report is not complete during the walkthrough, the appointment will be rescheduled and the resident will be charged a $50 trip charge.

At our discretion, we may recommend certain repairs to be completed, especially if they represent a safety risk or a significant impairment to the property.

BE AS DETAILED AS POSSIBLE AND LIST EVERYTHING AND ANYTHING THAT IS NOT IN EXCELLENT CONDITION TO AVOID BEING CHARGED FOR IT AT MOVE-OUT.