Table of Contents

Table of Contents

Office Contact Information

Office Locations And Contact Numbers

Property Managers And Business Development

Administration Support Team

Service Team

Accounting Support Team

Corporate Staff

Owner Paperwork Required

Contracts (See Landlord Handbook Forms)

Insurance

Owner Information Form

Other Documents

Marketing/Leasing Procedures

Leasing Fees

Preparing The Home For Lease

Professional Photography and Copywriting

Traditional Marketing

Mars Hill Marketing

Staging A Furnished Home

Standard Make-Ready Versus General Contracting

Standard Of Care For Home (Exterior)

Standard Of Care For Home (Interior)

Where We Market and Marketing Strategy

How The Home Is Shown

How Often Market Updates Are Provided

Property Status in MLS

Resident Selection Process

The Lease

Executing The Lease

Other Lease Clauses And Addendums

Pet Addendum

Service/Emotional Support Animals (S/ESAs)

Early Termination of the Lease

Termination of the Lease

Month-To-Month Leases

Lease Term

Lease Rate

Property Management

Management Fees

Single Family Residential

Condo Association And HOA Management

Multifamily Buildings

Vacant Home Management

Storage Facilities

Mars Hill Partner Club

Owner Partner Club

Investor Level

Landlord Level

Resident Partner Club

Master Insurance Benefit Package

Insurance Coverage

Additional Benefits

Tenant Insurance Benefits Package

Insurance Coverage

Additional Benefits

Restorative Investing

Communication And Dispute Resolution

HOA, Insurance, Taxes and Other Owner Responsible Expenses

Late Rent, Eviction and Collections

Late Rent

Eviction

Collections

Maintenance/Work Orders

Policy and Procedures

Repairs Over $500

Time Sensitive Repairs

Security

Structural

Plumbing

Electrical

HVAC

Life Expectancy Per National Association of Home Builders

Recommendations Against Home Warranties

Insurance Claims

Release Of Liability

Multiple Bids And Major Repairs

Recommended Paint Colors, Flooring Options And Appliances

Wear And Tear

Utilities

Repair Deductibles

Money Management

Direct Deposit Disbursement

End of Year Accounting

Escrow Accounts

Invoices

Monthly Statements/Ledger

Owner Contributions

Portfolio Minimums/Reserves

Banking Information Updates

Owner Portals

Property Visit Frequency

Pre Move In Walkthrough

Post Move In Update

Annual/Renewal Condition Updates

Move Out Walkthrough

Total Walkthroughs

Out of Cycle Walkthrough

Landlord Walkthroughs

Security Deposits

We Do Not Deduct For Normal Wear And Tear

It Is Impossible To Catch Everything

Other Considerations

Resident Disputes

Renewals

Renewing the Lease

Fees

Procedures

Initial Contact with Resident

Property Walk-through

Market Analysis

Owner Recommendation

Lease Extension

End of Management

Modifications

Summary of Fees