Table of Contents

Table of Contents

Office Contact Information

Office Locations And Contact Numbers

Property Managers And Business Development

Administration Support Team

Service Team

Accounting Support Team

Corporate Staff

Prior To Moving In

As-Is Condition

Leasing Sight Unseen

Tenant Selection Criteria

Rental History

Current Debt/Income Ratio

Real Page Artificial Intelligence “AI” Score

Credit History

Employment Verification And History

Criminal History

Social Security Number

Pet Criteria

Occupancy Standards

Pet Policy

Service Animals

Non-Family Member Occupants

Application Process And Procedures

Holding Fee

Application Fee

Resident Handbook – Addendum A

Supporting Documents To Application

Information Required Before Pre Move-In Walkthrough

Security Deposit

Mars Hill Partner Club

Master Insurance Benefit Package

Fee is $40.00 per month

Insurance Coverage

Additional Benefits

Tenant Insurance Benefits Package

Fee is $35.00 per month

Insurance Coverage

Additional Benefits

Insurance Waiver

Insurance References

Texas

Virginia/Maryland/DC

Utility Information

Pre Move-In Walkthrough

During Occupancy Of The Home

Post Move-In Update

Resident Portal

Communication

Credit Card Usage

Associated Fees

Maintenance Procedures

How To Submit A Work Order

Maintenance Response Times And Access

Defining Time Sensitive Repairs

Repair Deductible

Resident Troubleshooting

HVAC Maintenance

Rules And Regulations

Access

Appliances

Association Rules And Regulations

Burglaries

Cable, Internet And Satellite

Candles And Fireplaces

Changes Or Alterations To Home

Change Of Household Policy

Commodes

Damages

Emergency Plan

Service/Emotional Support Animals (S/ESAs)

Exterior Hose Bibs And Water Shut Off Valves

Exteriors

Garbage Disposal

Guests

Gutters

Natural Disasters

Key And Access Inventory

Landscaping And Watering

Lockouts

Mail

Mold

No Smoking

Paint

Approved Mars Hill Paint Colors

Parking

Pest Control

Plants

Swimming Pool And Hot Tubs

Trampolines

Vehicles

Wall Hangings

Waterbeds

Water Damage

Wood Floors

Late Rent Procedures

Late Fee Rules By State

0-30 Day Timeline

Ledger Questions

Lease Renewal Procedures

Annual/Renewal Condition Updates

Short Term Lease Renewals

Early Lease Termination Procedures

Resident Move-Out Procedures

Being Contacted

Advantages For Home Preparation

Tips For Home Showings

Auto Payment

Move-Out Guidelines

Move-Out Walkthrough

Abandonment

Security Deposit At Move-Out

Summary Of Fees