1. Table of Contents
2. Office Contact Information
3. Prior to moving in
a. As-is Condition
b. No Leasing Sight Unseen
c. Tenant Selection Criteria
d. Pet Policy
e. Application Process and Procedures
f. Security Deposit
g. Rental Insurance
h. Utility Information
i. Pre Move-in Walkthrough
4. During your Occupancy
a. 1 week Post Movein Walkthrough
i. Timeline and Procedure
b. Resident Portal
c. Maintenance Procedures
i. How to submit a work order
ii. Maintenance response times
iii. Defining Time Sensitive Repairs
iv. Repair Deductible
v. Tenant Troubleshooting
vi. HVAC Maintenance
d. Rules and Regulations
i. Access
ii. Appliances
iii. Association Rules and Regulations
iv. Burglaries
v. Cable and Satellite
vi. Candles and Fireplaces
vii. Change or Alterations of Home
viii. Change of Household Policy
ix. Commodes
x. Damages
xi. Emergency Plan
xii. Emotional Support Animals
xiii. Exterior Hose Bibs and Water Shut Off Valves
xiv. Exteriors
xv. Garbage Disposal
xiv. Guests
xvii. Gutters
xviii. Natural Disasters
xix. Keys, Passes, Remotes, Key Fobs, Etc.
xx. Landscaping and Watering
xxi. Lockouts
xxii. Mail
xxiii. Mold
xxiv. No Smoking
xxv. Parking
xxvi. Pest Control
xxvii. Plants
xxviii. Swimming Pool and Hot Tubs
xxix. Trampolines
xxx. Vehicles
xxxi. Wall Hangings
xxxii. Waterbeds
xxxiii. Water Damage
xxxiv. Wood Floors
e. Late Rent Procedures
f. Ledger Questions
g. Lease Renewal Procedures
h. Early Lease Termination Policy
5. Tenant Moveout Procedures
a. Getting ready for home showings
b. Advantages for Home Preparation
c. Tips for Home Showings
d. Auto Payment
e. Move Out Guidelines
f. Post Move Out Walkthrough
g. Security Deposit
i. Timeline and Procedure
ii. Common deductions
6. Summary of Fees
