FAQ Group: LH01

Table of Contents

Office Contact Information

   Office Locations And Contact Numbers

   Property Managers And Business Development

   Administration Support Team

   Service Team

   Accounting Support Team

   Corporate Staff

Owner Paperwork Required

   Contracts (See Landlord Handbook Forms)

   Insurance

   Owner Information Form

   Other Documents

Marketing/Leasing Procedures

   Leasing Fees

   Preparing The Home For Lease

     Professional Photography and Copywriting

        Traditional Marketing

        Mars Hill Marketing

     Staging A Furnished Home

     Standard Make-Ready Versus General Contracting

     Standard Of Care For Home (Exterior)

     Standard Of Care For Home (Interior)

   Where We Market and Marketing Strategy

   How The Home Is Shown

   How Often Market Updates Are Provided

   Property Status in MLS

Resident Selection Process

   The Lease

     Executing The Lease

     Other Lease Clauses And Addendums

        Pet Addendum

       Service/Emotional Support Animals (S/ESAs)

     Early Termination of the Lease

     Termination of the Lease

     Month-To-Month Leases

     Lease Term

     Lease Rate

Property Management

   Management Fees

     Single Family Residential

     Condo Association And HOA Management

     Multifamily Buildings

     Vacant Home Management

     Storage Facilities

   Mars Hill Partner Club

      Owner Partner Club

        Investor Level

        Landlord Level

     Resident Partner Club

Master Insurance Benefit Package

        Insurance Coverage

        Additional Benefits

     Tenant Insurance Benefits Package

        Insurance Coverage

        Additional Benefits

   Restorative Investing

   Communication And Dispute Resolution

   HOA, Insurance, and Taxes

   Late Rent, Eviction, and Collections

     Late Rent

     Eviction

     Collections

   Maintenance/Work Orders

Policy and Procedures

     Repairs Over $500

     Time Sensitive Repairs

        Security

        Structural

        Plumbing

       Electrical

       HVAC

     Life Expectancy Per National Association of Home Builders

     Recommendations Against Home Warranties

     Insurance Claims

     Release Of Liability

     Multiple Bids And Major Repairs

     Recommended Paint Colors, Flooring Options, And Appliances

     Wear And Tear

     Utilities

     Repair Deductibles

Money Management

     Direct Deposit Disbursement

     End of Year Accounting

     Escrow Accounts

     Invoices

     Monthly Statements/Ledger

     Owner Contributions

         Portfolio Minimums/Reserves

        Banking Information Updates

    Owner Portals

    Property Visit Frequency

      Pre Move-In Walkthrough

      Post Move-In Update

      Annual/Renewal Condition Updates

      Move Out Walkthrough

      Total Walkthroughs

      Out of Cycle Walkthrough

      Landlord Walkthroughs

   Security Deposits

     We Do Not Deduct For Normal Wear And Tear

        It Is Impossible To Catch Everything

        Other Considerations

   Resident Disputes

Renewals

     Renewing the Lease

     Fees

     Procedures

     Initial Contact with Resident

     Property Walk-through

     Market Analysis

     Owner Recommendation

Lease Extension

End of Management

Modifications

Summary of Fees